1 - REKLINE Returns Policy

⏳ Key Timelines

• Cooling-off period: 14 days from order placement (online orders only)
• Damage reporting: Within 24 hours of delivery with mandatory photo & video evidence
• Return response: REKLINE responds within 48 hours of a valid return request

💷 Key Fees & Charges

• Return collection fee (if eligible): £149
• Missed collection rebooking fee: £99
• Service fees (non-refundable): Delivery, Assembly, Collection, Redelivery/Recollection, Disassembly, Disposal, Access/Installation

🛡️ Our Commitment to Fairness

This Returns Policy explains the specific and limited conditions under which a product may be returned. Proceeding with a purchase confirms your acceptance of these terms.

✅ When is a Return Eligible?

• Online order cancelled within 14-day cooling-off period
• Product remains unused, unassembled, in original packaging, and fully resaleable after inspection
• Wrong item delivered or product arrives damaged (must be reported within 24 hours with evidence)

🚫 Non-Eligible Scenarios

• Cosmetic/minor issues (creasing, tonal variations, minor marks)
• Items used, sat on, reclined, assembled, or altered
• Exposed to odours, pets, heat, moisture, or outdoors
• Showroom, face-to-face, custom-made, made-to-order, clearance, pre-order
• Missing packaging, bolts, manuals, or accessories
• Change of mind

📦 Return Conditions

Returns must be:

• 100% resaleable and unassembled
• In full original packaging
• Free from odours, dirt, or exposure to pets and heat
• Including all bolts, components, accessories, and manuals

🎥 Return Process – Evidence Required

• Submit a written request with clear explanation
• 6 photos of product, problem area, and room layout
• 2 timestamped 60-second videos (with narration if requested)
• Include order number, batch ID, and contact details

💰 Deductions & Rejections

• Used or damaged items may be rejected or incur deductions
• All service fees are non-refundable
• Missed appointments: £99 rebooking fee

⚠️ Fraud Protection

Evidence tampering or return misuse leads to refusal, blacklisting, and legal escalation. All deliveries are photographed, timestamped, and documented.

🖊️ Customer Confirmation

By purchasing, you agree to these return conditions and inspection processes. We value fairness, but protect against misuse.

 

2 - REKLINE Refunds Policy

⏳ Key Timelines

• Refund eligibility window: 14 days from order placement (online orders only)
• Damage reporting: Within 24 hours of delivery with mandatory photo & video evidence
• Refund response: REKLINE responds within 48 hours of valid request

💷 Key Fees & Charges

• Return collection fee (if eligible for refund): £149
• Missed collection rebooking fee: £99
• Service fees (non-refundable): Delivery, Assembly, Collection, Redelivery/Recollection, Disassembly, Disposal, Access/Installation

🛡️ Commitment to Transparency

Refunds are considered a last resort. They are only issued if strict conditions are met and all other remedies (repair or replacement) have been exhausted.

✅ Refund Eligible Scenarios

• Major structural or safety defect confirmed and irreparable
• Wrong item delivered or product arrives damaged (reported within 24 hours with evidence)
• If repair or replacement is not viable

🚫 Non-Eligible Refund Scenarios

• Cosmetic/minor issues (creases, stitching, tonal variations, minor marks)
• Items used, assembled, altered, or exposed to odours, pets, heat, moisture
• Smart part failures (USB, massage, LEDs, speakers) – replaceable components
• Showroom, custom, made-to-order, clearance, ex-display, or pre-order
• Change of mind

💼 Service-Related Costs

All services (delivery, assembly, collection, redelivery, disassembly, disposal, installation) are non-refundable once performed.

🧩 Partial Replacements & Batch Variations

• Only the defective module/component will be repaired or replaced
• Batch colour differences ±10% are normal and non-refundable
• If discontinued, functionally equivalent parts will be supplied

Once repaired successfully, the item is no longer refundable unless a new structural defect appears.

🎥 Refund Process – Evidence Required

• Written request with clear explanation
• 6 photos of product, problem area, and room layout
• 2 timestamped 60-second videos (narrated if requested)
• Include order number, batch ID, and contact details

💰 Deductions & Rejections

• Items with signs of use, damage, missing parts, odours, or dirt may be rejected or incur deductions
• Fraudulent claims or evidence tampering result in blacklisting and legal escalation

🖊️ Customer Confirmation

By completing a purchase with REKLINE, you acknowledge and accept this Refunds Policy. We protect our team and brand while ensuring fair and lawful outcomes.