REKLINE AFTER DELIVERY GUIDANCE — KEY FACTS & RESPONSIBILITIES

Thank you for choosing REKLINE. This guide sets out the most important facts you need to know immediately after receiving your product. Please read this carefully — it forms part of your purchase agreement and is designed to protect both you and our business.

✅ FIRST THINGS FIRST — TREAT IT LIKE AN ASSET

This is not a regular sofa. It is a smart, motorised, high-spec recliner designed with advanced components, engineered support, and high-performance electrics. It must be treated like a valuable, long-term asset — not a gym bench, trampoline, or toy. If looked after properly, it will serve you for years to come.

🛋️ GENERAL USE & SAFETY

• One person per seat only unless specified
• Never sit, stand, jump, or lean on arms, footrests, or cupholders
• Always return footrests fully upright before standing up
• Never wedge or push the sofa into a wall
• Never let children crawl or hide underneath — serious risk
• Never use body weight or force to close footrests — motors only

🧽 CLEANING & CARE

• Use only REKLINE-approved cleaning kits — anything else may stain or void warranty
• Never use baby wipes, alcohol, window spray, or bleach products
• Clean only with a dry, soft cloth and hoover regularly with a soft head
• Avoid water, damp cloths, or any excessive moisture
• Keep pets and claws away from material — scratches and damage are not covered

☀️ PROTECTION & PLACEMENT

• Keep out of direct sunlight or intense heat — this can warp and fade material
• Never block ventilation points or wedge against surfaces

⚡ SMART FEATURES & ELECTRICAL COMPONENTS

• Never leave USB ports, heated seats, or massage running overnight or unattended
• Always unplug the recliner when not in use to avoid surge or overheating risk
• Do not overload plugs or connect non-PAT tested accessories
• Never let children operate any electrical controls

📵 USBs, cupholder lights, massage modules, speakers, LEDs, recliner buttons, or transformers are not eligible for refund. These are smart parts, not structural defects. They can be repaired or replaced where reasonable — but multiple failures do not entitle you to a return. We may investigate the cause of the issue, including your power setup and usage history. Warranty or service is only provided after internal checks are completed. This is our legal position under UK consumer law. Full Terms & Conditions apply.

🛑 SHOWROOM SALES — NO RETURNS OR REFUNDS

All purchases made in person at our showroom are final. These do not fall under UK distance selling regulations and are not eligible for cancellation, change-of-mind return, or refund. You are expected to inspect and test the item before payment. Once accepted and paid, the sale is complete.

♻️ OLD SOFA REMOVAL

• This is a destruction service. Removed items are immediately broken down and discarded.
• They cannot be recovered or refunded.
• Item must be clean, dry, safe to lift — and not block access.

🔁 REPAIRS FIRST, NOT REFUNDS

We do not operate on a refund-first basis. All issues must be reported within 24 hours of delivery. Our team will always inspect, investigate, and offer a technician or replacement part if needed. Refunds are never granted unless all repair routes are exhausted, and a genuine structural or safety defect is proven.

📸 WHAT TO DO IF THERE’S AN ISSUE

• Email support@rekline.co.uk immediately
• Attach 60-second narrated video
• Include clear photos
• Add your full name, order number, and issue description
• Do not attempt DIY fixes or use third parties

📣 CHARGEBACK & FALSE CLAIM WARNING

We take false, exaggerated, or staged complaints very seriously. All deliveries are filmed and documented. Submitting fake evidence, raising a chargeback before contacting us, damaging products and claiming they arrived that way, or misleading us to gain a refund or replacement is considered fraud.

Any attempt to manipulate, exaggerate, or misrepresent facts for personal gain will result in immediate legal action. We reserve the right to sue for:

• Recovery of legal fees
• Compensation for financial losses
• Lost sales and business disruption
• Investigation and administration costs
• Damages for reputational harm

We will also report any fraudulent claims to the police for criminal investigation under Section 2 of the Fraud Act 2006, where dishonestly making a false representation for benefit is a criminal offence punishable by law.

We protect our business and will pursue all fraudulent or abusive claims through every legal channel.

❤️ THANK YOU

We are a real business — with real families, real jobs, and real responsibility. We want to keep you happy for life and offer amazing value — but we expect the same fairness and honesty in return. Please look after your recliner and let us know if you need help.

www.rekline.co.uk | support@rekline.co.uk