Extended Warranty Policy

REKLINE EXTENDED WARRANTY & INSURANCE POLICY (CASTELAN)

 

Applies To: Customers who purchase optional Castelan extended warranty plans via REKLINE.

✨ WHAT IS CASTELAN EXTENDED WARRANTY?

Castelan Group is a third-party insurance provider offering optional extended cover for your REKLINE furniture. This policy protects your product against accidental damage, stains, structural faults, and more — depending on the level of cover purchased.

This warranty is separate from REKLINE’s standard manufacturer warranty and is provided under Castelan’s own terms and conditions.

Learn more at: www.castelangroup.com
Customer Claims: claims@castelangroup.com
Phone Support: 0330 024 0315

🔒 1. COVERAGE INCLUSIONS (Castelan Terms Apply)

Coverage may include, but is not limited to:

  • Accidental stains (food, drink, ink, makeup)
  • Rips, tears, and burns
  • Pet damage (scratches, bites) – depending on cover
  • Frame or structural failure
  • Recliner or mechanism faults

Check your Castelan certificate for:

  • Your specific level of cover
  • Term length (usually 5 years)
  • What is and is not covered

1A. ELIGIBILITY & FEES

  • Only available to customers purchasing eligible REKLINE products from authorised retailers.
  • Must be purchased within [XX days] of the original purchase date (per Castelan terms).
  • Activation fees vary by product type and coverage level, and must be fully paid to activate.

❌ 2. EXCLUSIONS (Commonly Not Covered)

Castelan policies may not cover:

  • General wear and tear
  • Commercial use or second-hand products
  • Damage from misuse, abuse, or unauthorised repairs
  • Damage occurring before the cover started
  • Loss, theft, or fire (typically under home insurance)

Exclusions depend on your specific Castelan policy.

🔄 3. COOLING-OFF PERIOD

Customers have 14 days from the policy start date to cancel their Castelan cover for a full refund. After this, cancellations follow Castelan’s refund rules.

3A. TERM & TRANSFERABILITY

  • Warranty term begins from the original product purchase date.
  • Typical duration: up to 5 years (per certificate).
  • Cover may be transferable to a new owner with Castelan’s approval, documentation, or fees.

🚨 4. CLAIMS PROCESS

To make a claim, you must:

  1. Contact Castelan directly (not REKLINE)
  2. Provide:
    • Proof of purchase
    • Policy certificate number
    • Photos or video of the damage
    • Description of how and when the issue occurred

Castelan may arrange inspection, repair, replacement, or settlement. All decisions are at their sole discretion.

🚧 5. YOUR RESPONSIBILITIES

  • Read and understand your Castelan terms
  • Report issues promptly within the required timeframe
  • Keep all documentation and receipts
  • Maintain your furniture and follow care guidance
  • Comply with REKLINE’s proof-of-delivery and fraud-prevention protocols

🕎 6. LIMITS OF OUR INVOLVEMENT (REKLINE)

  • REKLINE is an introducer only
  • We do not provide insurance advice or handle claims
  • We cannot guarantee or intervene in Castelan’s decisions

📢 7. WE DO NOT RECOMMEND OR ADVISE

REKLINE provides access to Castelan for your convenience but does not provide personal recommendations. You should review suitability before purchase.

✅ 8. CASTELAN'S LEGAL POSITION

  • Regulated by the Financial Conduct Authority (FCA)
  • Insurance contracts are strictly between you and Castelan
  • Claims and complaints must be directed to Castelan

Read more: www.castelangroup.com

⛔ 9. LIABILITY DISCLAIMER & CUSTOMER ACKNOWLEDGMENT

  • REKLINE is not the insurer and not financially liable for outcomes
  • All claim delays or refusals are Castelan’s responsibility
  • You must communicate directly with Castelan for disputes
  • Castelan may require evidence, inspections, or documentation
  • Castelan liability is limited to repair or replacement of the covered product
  • No liability for incidental or consequential damages, including loss of use or inconvenience
  • Failure to follow REKLINE’s usage, safety, and maintenance instructions may void claims
  • REKLINE is not liable in default, negligence, or assumption

This disclaimer clarifies responsibilities. Always review your Castelan documents in full.

🔬 10. GOVERNING LAW

This warranty is governed by the laws of England and Wales. Disputes will fall under the exclusive jurisdiction of these courts.

For assistance with Castelan activation confirmation only (not claims), contact: support@rekline.co.uk