REKLINE Chargeback & Fraud Protection Policy

This policy protects both our business and our customers from misuse, fraud, and confusion when it comes to chargebacks. We are committed to fair solutions, but we also operate under legal and financial obligations — and we take wrongful chargebacks extremely seriously.

🔒 Our Commitment

REKLINE exists to serve. We build smart furniture with care, technology, and long-term customer relationships in mind. If something goes wrong, we’ll help. What we cannot tolerate is abuse of systems that were never designed for disputes, delays, or dissatisfaction.

Chargebacks are not a refund tool. They are a fraud response mechanism — not a shortcut around proper resolution steps. Work with us first — we are here for life, not one-off sales.

⚖️ What is a Chargeback?

A chargeback is a financial protection process that allows you to reverse a transaction only if:

• The transaction was truly unauthorised (e.g., card stolen, fraudulently used)
• No goods or services were received at all (not delayed — completely absent)

It is not designed for dissatisfaction, defects, slow replies, return disputes, or preference changes.

🚫 When a Chargeback is Not Valid

You cannot raise a chargeback if:

• You changed your mind or no longer want the item
• Delivery was delayed or rescheduled
• The item is awaiting collection or inspection
• You failed to follow our Refunds, Defects, or Returns process
• You accepted or used the item in any form
• Your partner, child, or friend used your card with your consent

Attempting a chargeback in these situations is a misuse of financial systems and may be treated as fraud.

🔄 How to Handle Issues Correctly

1. Submit your concern in writing via our official contact channels
2. Follow our Refunds, Returns, Defects, or Cancellation process
3. Provide images, videos, and descriptions for fair resolution

We always aim to resolve issues fairly and quickly, but the process must be followed. Raising a chargeback during an ongoing return, inspection, or repair will result in immediate process termination and may void your refund rights.

🧨 Consequences of a False or Abusive Chargeback

• Formally accuses REKLINE of criminal fraud
• Triggers banking, legal, and fraud investigations
• Disrupts operations, staff, and financial standing

REKLINE will pursue legal recovery for any false, abusive, or malicious chargeback. We hold timestamped evidence of every transaction, communication, and delivery, making misuse provable and actionable.

Successful claims may exceed £5,000–£50,000 in damages, covering platform bans, legal time, staff hours, financial loss, and reputational harm.

💼 Real-World Impact

• Our Shopify, Stripe, PayPal, Klarna, and banking accounts may be flagged
• Risk of platform suspension, fines, and business interruption
• Hours of staff diverted to legal defence instead of customer service
• False claims can cause £5,000–£50,000+ in downstream business damage

All activity is logged with photo/video proof, platform flags, and internal records. Abuse is traceable, provable, and recoverable in court.

📚 Legal Basis

This policy aligns with UK law, including:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013
• Supply of Goods and Services Act 1982
• Fraud Act 2006

Raising a chargeback does not override your legal obligation to follow our complaint, return, refund, and cancellation procedures.

✅ By Purchasing From Us, You Agree That:

• You will not use chargebacks to bypass lawful refund or return steps
• You will follow our official process first
• You will not make false or exaggerated allegations
• You accept that wrongful chargebacks are contract breaches

Thank you for respecting our team and systems. We Respect You — Please Respect Us.