REKLINE CANCELLATION POLICY

Effective Date: 31 July 2025

Applies to: All online, phone, finance, and showroom purchases

📖 INTRODUCTION

Cancellation is a courtesy, not a guarantee. It is only available in limited, time-sensitive, and clearly defined cases.

We operate a strict process because:

• Our products are imported, bulky, and high-value
• Cancellations cause loss of slots, space, labour, and stock reallocation
• Many items are booked, prepped, or customised within hours of ordering

That’s why every cancellation comes with a cost, and exclusions apply.

⏱️ CANCELLATION WINDOW — 48 HOURS MAX

• You must cancel within 48 hours of placing your order
• Or at least 2 full working days before delivery

After 48 hours, or if your order has entered processing/delivery status, cancellation will be refused.

❌ NON-CANCELLABLE ITEMS (FINAL SALES)

• Customised items (e.g., bespoke fabric, layout, or colour)
• Pre-orders or made-to-order items
• Mirrors, LED wall art, glass décor, or other fragile items
• Clearance, showroom models, or display items
• Any item already dispatched, delivered, or booked for delivery
• Any in-store or showroom purchases (face-to-face contract exemptions)

💰 CANCELLATION COSTS (ALWAYS APPLY)

1. 5% processing fee (covers card/finance costs + admin)
2. £100 warehouse fee if cancelled after 48 hours or after preparation begins
3. Deductions for any packaging, labour, or transport already used

These are non-negotiable and will be deducted from any eligible refund.

🔄 CANCELLATION VS RETURNS

• Cancellation = Before dispatch, under strict terms
• Return = After receipt (if eligible)

Attempting to misuse cancellation to avoid return fees will result in rejection or escalation under our Returns & Abuse Protection Policy.

🏬 SHOWROOM PURCHASES

• Orders placed in-store are not cancellable and not covered by online consumer law
• Face-to-face sales are considered final
• Please choose carefully — all showroom orders are processed instantly

🛡️ EXTRA PROTECTIONS FOR REKLINE

Cooling-Off Period Exceptions

We comply with UK law, but custom, fragile, made-to-order, or showroom items are legally exempt from cooling-off rules.

Fraud & Abuse Prevention

• We log cancellation patterns and may:
• Suspend accounts
• Reject future orders
• Flag fraudulent activity to payment providers, finance platforms, or authorities

False Cancellations = Breach of Contract

If a customer attempts to cancel a non-cancellable item by force (e.g., via chargeback or bank dispute), it will be treated as fraudulent conduct and pursued accordingly.

📦 RELATED POLICIES TO READ

• Refunds & Returns Policy
• Pre-Order Policy
• Customisation Policy
• Delivery & Fulfilment Policy
• Chargeback & Fraud Protection Policy