REKLINE Returns Policy

⏳ Key Timelines

• Cooling-off period: 14 days from order placement (online orders only)
• Damage reporting: Within 24 hours of delivery with mandatory photo & video evidence
• Return response: REKLINE responds within 48 hours of a valid return request

💷 Key Fees & Charges

• Return collection fee (if eligible): £149
• Missed collection rebooking fee: £99
• Service fees (non-refundable): Delivery, Assembly, Collection, Redelivery/Recollection, Disassembly, Disposal, Access/Installation

🛡️ Our Commitment to Fairness

This Returns Policy explains the specific and limited conditions under which a product may be returned. Proceeding with a purchase confirms your acceptance of these terms.

✅ When is a Return Eligible?

• Online order cancelled within 14-day cooling-off period
• Product remains unused, unassembled, in original packaging, and fully resaleable after inspection
• Wrong item delivered or product arrives damaged (must be reported within 24 hours with evidence)

🚫 Non-Eligible Scenarios

• Cosmetic/minor issues (creasing, tonal variations, minor marks)
• Items used, sat on, reclined, assembled, or altered
• Exposed to odours, pets, heat, moisture, or outdoors
• Showroom, face-to-face, custom-made, made-to-order, clearance, pre-order
• Missing packaging, bolts, manuals, or accessories
• Change of mind

📦 Return Conditions

Returns must be:

• 100% resaleable and unassembled
• In full original packaging
• Free from odours, dirt, or exposure to pets and heat
• Including all bolts, components, accessories, and manuals

🎥 Return Process – Evidence Required

• Submit a written request with clear explanation
• 6 photos of product, problem area, and room layout
• 2 timestamped 60-second videos (with narration if requested)
• Include order number, batch ID, and contact details

💰 Deductions & Rejections

• Used or damaged items may be rejected or incur deductions
• All service fees are non-refundable
• Missed appointments: £99 rebooking fee

⚠️ Fraud Protection

Evidence tampering or return misuse leads to refusal, blacklisting, and legal escalation. All deliveries are photographed, timestamped, and documented.

🖊️ Customer Confirmation

By purchasing, you agree to these return conditions and inspection processes. We value fairness, but protect against misuse.